Complaints & Appeals
For appeal against editorial decisions:
If the authors disagree with the editorial decision on their manuscripts they have a right to appeal.
Authors who wish to appeal an editorial decision should contact the Editor-in-Chief (use manuscript submission page-add discussion). In such cases the Editor-in-Chief will review the manuscript, editorial and peer reviewers' comments and give his/her decision for accepting or rejecting a manuscript. Editor-in-Chief may, if so required, send the manuscript to a new handling editor for a fresh editorial review and to new referees for peer review. Decision of the Editor-in-Chief in such case will be final.
Editorial matters for complaints related to policies, procedures, editorial content and actions of the editorial staff:
The complaint can be made by writing an email. Ideally the complaint should be made to the person with whom the complainant is in regular contact for the matter being complained about. If due to any reason it is not appropriate or possible to complain to the contact person, please email to ije@skillerindonesia.com or WhatsApp : 081357578457 All complaints will be acknowledged within five working days.